Posts Tagged ‘In the Profession’

A Rhetoric Dial-Down How-To

Monday, January 10th, 2011

By Mary Beth West, APR

The shooting in Tucson of this past weekend involving Rep. Gabrielle Giffords and 19 other victims has shocked the nation and immediately thrown the national dialogue into self-analysis.  What caused this?

As more facts come to light over what may have motivated alleged shooter Jared Lee Loughner, the past 48 hours of media analysis have centered heavily on today’s mainstay political rhetoric as the culprit du jour, driving an unbalanced person to extreme behavior.  Or, some say, maybe the guy was just plain crazy. 

Whatever prompted this violence, it has turned the national conversation – for a little while anyway – to the topic of how different political views are communicated and related on the national stage. 

There have been widespread calls for more respectful discourse.  But what does that mean, exactly?  What kinds of better practices must political campaigns and their media platforms put into practice – and what better practices should the American people start expecting to see – if this call for respect and civility is to happen? 

I have observed in the past election year that passionate debate is the right of every American citizen and American institution, perhaps from a Southern school of thought akin to “get out of the kitchen if you can’t take the heat.”  To me, real debate is a big part of what makes this country great.      

The problem for so many Americans – and practically everyone with a visible media soapbox, it seems – is that there are no universally accepted tactical ground rules for debate anymore.  Anything goes.  And not only is that “anything” accepted, in so many instances, it’s celebrated.  The worse the behavior, the better the ratings.

Regarding how people of varying viewpoints express their opinions, there are several tell-tale communications tactics that almost always slide down the slope of unnecessary antagonism. 

So if we want more respectful discourse – if we want to get serious about it – we might start demanding better behavior on these points:

*Responsible use of symbols.  Since the dawn of intelligent humankind, there have been few elements more powerful in human communication than graphic symbols.  Flags, mascots, logos, icons . . . they all have the power to emote in milliseconds tremendous passions and emotions with the flash of a simple visual piece.  

Responsible use of symbols and metaphorical references should be foremost in the mindset of any campaign or entity that wishes to achieve credibility.  Part of being responsible means acknowledging, understanding and respecting how certain symbols can hold dual or multiple meanings, depending on the life experiences and contexts of the receiving audiences, as well as the power to motivate some people toward both intended and unintended action.

In my view, political campaigns and figures, and of course any individual, organization or entity, should have the full right to use whatever symbols or choice of words they want to express themselves.  There have been calls in the media for certain campaigns not to be “allowed” to use certain imagery, particularly those involving weaponry.  That kind of talk is, however, almost as disturbing to me as seeing the crosshairs on the political map and whatnot.  We don’t need to be policing the language.  People and entities should be able to say whatever they want, however misguided it might be.  After all, how else might the public better see and discern how misguided some people are?  

*Acknowledgement of good intent and intelligence by an opponent.  Such an unpleasant underlying subtext to many debates, particularly on cable television, is, “my intentions are good and pure, and this other person just wants to rob you blind.”  Rarely does there exist any point in the conversation where either side acknowledges, “We both want a good and fair outcome on this issue – but we have very different approaches toward what the outcome should be or how to achieve it.”

Sadly, most campaigns and political leaders fail to understand the power of extending an olive branch . . . that doing so can demonstrate a maturity that the American public absolutely thirsts for in leadership and that also can result in a disarming effect that allows a far more cogent conversation to happen.

Just as disappointing, media moderators are often egregiously inept at shepherding a debate toward any kind of thoughtful analysis, inclusive of both points of agreement and disagreement.  To wit, some of them take great delight in stoking contentions to no productive end whatsoever, and then look beseechingly into the camera over the course of this past weekend, asking “Can’t we all just get along?”  They, too, should be pointed out for the unhelpful roles they play.

*Calling out the premeditated Catch-22s.   In Washington, it’s the growth industry: one side of a debate setting up the other side for a no-win situation, particularly one that causes (and is intended to cause) deep and very public harm, and often in a manner that is either unwarranted, unfair or both.  These types of scenarios play themselves out in countless ways, with a wide range of ethical questions and breaches involved. 

My personal favorite is always the righteous indignation of one congressman against another for voting against XYZ bill, when Congressman 1 knows full well that Congressman 2 didn’t vote for it because of all the unacceptable, unacknowledged line items cram-packed into the legislation.  Just one in a sea of examples . . . but it’s that kind of stuff that poisons trust and trustworthiness.  And where there is no trust, there can be no meaningful civility.   

Changes in our media culture would be welcomed, and the Tucson tragedy is one event with power to enact it, at least at a small level.  It’s my hope that a groundswell of people who want change in public discourse, and who know what specific types of change need to happen, will speak up and influence those with the greatest capacity to achieve it.

Post-Election Vents, Rants and Avoiding the Slippery Slope

Wednesday, November 3rd, 2010

By Mary Beth West, APR 

Almost as interesting as the election returns themselves last night have been the social media posts from far and wide today, ranging from “Yay, Team!” to instructing the majority where they can put their vote.

Just as a follow-up observation from our “In the Profession” post yesterday (“Politics – If it Ain’t Ugly, It Ain’t Working”), the Facebook and Twitter transom today offers a great example of the marketplace of ideas in full swing, from happy to ugly to everything in between.

Sometimes, we have to put on our Teflon to wade through it.

I saw one post this morning from a Facebook friend of mine – someone from my high school yesteryears – who was displeased with the election results, to the extent that he offered an expletive-laden argument likening conservatism to racism.

This same Facebook friend posted a far more upbeat, affirming message less than 24 hours before, saying “Good afternoon. . . . Vote, vote, vote. It is your right, it is your voice.”

Interesting how sentiments can turn on the voice that’s heard. It’s also tough to be on the receiving end of opinions that are just as offensive by what they blatantly say as they are frustrating by the risks and downsides of trying to respond to or counter them in a dialogue that is personally acceptable.

Which underlies my point: a big decision comes when deciding if / how to engage with controversial online conversations – knowing that whatever is written becomes part of one’s permanent Internet fingerprint. The marketplace of ideas offers incredible freedom (you can say what you want to say) alongside a harsh reality (you have to live with what you’ve said).

We urge everyone – from individuals to organizations – to keep that last point in mind, whether they’re dealing with a political issue, a crisis situation or any controversial point.

Remember, the conversations and resulting outcomes can slingshot you into a whole different place from where you originally thought you were or have any desire to be. (I’m taking some level of risk myself in placing this very blog post!)

Bottom line: forethought trumps speed of retort as a virtue in the online world, so as you’re exercising your freedom to participate in public online conversations, remember that it can get ugly out there. Exercise good discretion as much as your freedom of expression.

Freedom of Speech on Acid

Tuesday, July 6th, 2010

By Mary Beth West, APR

Coming off the long Independence Day weekend, it’s appropriate that the Freedom Forum launched its “1 for All” campaign this month to spotlight our First Amendment freedoms. 

As cited in Editor & Publisher in referencing the need for the campaign, “Only 4% of Americans can name all the ‘five freedoms’ guaranteed in the Amendment, and the other 96% don’t appear embarrassed by their ignorance.” 

Even if they aren’t up on their civic lessons about the First Amendment’s direct role to ensure our freedoms of religion, speech, press, assembly and petition, everyone participating in the U.S.-based blogosphere and social media realm should count those blessings with tremendous gratitude and pride.

This month, “In the Profession” will focus on social media, with some observations on how the light-speed evolution of online communications tools, tactics and strategies are advancing public relations programs – all the while wreaking more than their fair share of havoc.

It’s that dichotomy of outcomes that makes social media such a parallel representation of the First Amendment itself.

Like social media, the doors that these freedoms open can let wondrous light shine in, but they can also unleash many ideas, opinions, sentiments and messages that are troubling, controversial, offensive, inaccurate, and, for lack of more to-the-point phrasing, can make for a big damn mess that people like me working in the public relations profession must ride herd on daily to clear up and clean up.  Such is our lot in life, but truthfully, I wouldn’t have it any other way.

As an American, I learned long ago that the exercise of First Amendment freedoms doesn’t come wrapped in some neat little contained package or encased within a D.C. museum under Plexiglas in a climate-controlled environment. 

To the contrary, our First Amendment freedoms’ strength, power and beauty are typified by the fact that they run amok all over the landscape, oftentimes making colossal, inconvenient spectacles that require us to have to stop, listen, consider, reconsider, and discuss with one another – even to the point of passionate wars of words – points of view that are not our own. 

Sometimes, the net result of those freedoms even goes so far as to change how we do things, both as individuals and as a society.  And we can argue yet some more as to whether those changes are good or bad.  The circle of First Amendment freedom therein continues.

Quite similarly, social media operates and produces outcomes in much the same way, only in faster and more dramatic fashion . . . a veritable freedom-of-speech on acid.  However unbridled, chaotic and maddening it can be, social media extends powers to the people that the Founding Fathers undoubtedly would have reveled in and embraced as a legacy to the Constitution’s spirit and intent. 

To that point, I think those visionary forbearers would have insisted that social media and online communications exist as an unregulated, unfettered platform for our society’s advancement – both domestically and globally.  And they would have credited us with enough intelligence to utilize it in such a way that the First Amendment would not only continue to survive, but thrive. 

So to that end, let’s exercise those freedoms, and that intelligence, in such a way that would make them proud.

Welcome to “In the Profession”

Tuesday, October 13th, 2009

By Mary Beth West, APR

With the re-launch of the Mary Beth West Consulting web site, we’re also excited to introduce “In the Profession,” our company blog that focuses on public relations best practices and ethics.
In addition, we look forward to highlighting strategies and techniques that we’re finding successful through the work our firm carries out for clients every day.
We welcome your questions, comments and opinions!